eHealth New South Wales (NSW) is part of Australia's Ministry of Health, the largest public health system in Australia.
eHealth had tons of monitoring and alerts set up with different tools, but none provided useful information. "They all have dashboards and pretty, flashing lights, but at the end of the day, that’s meaningless,” Mahnkopf says. “These things provide no context as to how the end-user is actually working.”
“We had no confidence in the tools we were using,” Mahnkopf says. It wasn't in realtime and there was no way to check the validity of the info.
“ControlUp gives us live, tactical information. It’s valuable, it’s usable, and it’s relevant,”
"[ControlUp has] the fastest lifecycle I’ve ever seen! When we make a suggestion for an improvement, you guys actually make it happen, and usually in just a couple of weeks. You don’t get that with other vendors,” says Noel. “ControlUp gives us confidence.”
“ControlUp has become our go-to information provider, and we’ve got buy-in across the organization. Now, when people want to know something,” Mahnkopf says, “They ask, ‘Well, what does ControlUp say?’” eHealth says the platform sells itself.